Shipping & Returns

• Processing Time: Orders ship within 1 to 3 business days (excluding weekends and holidays). Delays due to high order volume or carrier issues will be communicated via email. A shipping confirmation email with tracking details is sent once the order ships.

• Domestic Shipping:

  • Shipping rates are calculated at checkout or a $6.99 flat rate applies for most U.S. orders, excluding Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses.
  • Exclusions: Heavy, oversized, hazardous materials, or special handling items may have different rates.

• In-Store Pickup: Free local pickup is available at 27 Beach Street, Ogunquit, Maine, ready within 1 to 3 business days. An email notification will be sent when the order is ready.

• International Shipping:

  • Ships to Canada and the United Kingdom.
  • Shipping rates calculated at checkout.
  • Import duties and taxes (including VAT) are the customer’s responsibility.

• Order Tracking: A tracking number is provided via email. Tracking updates may take 48 hours. If an order isn’t received within 7 days of shipping confirmation, customers should contact us at spoilme@spoiledrottenogt.com.

• PO Box Shipping: Only available through USPS (UPS & FedEx do not deliver to PO boxes).

• Returns & Refunds:

  • Returns accepted within 30 days of delivery for unused items in original condition. Refunds exclude return shipping costs.
  • Damaged items: Customers should email support with their order number and a photo of the item’s condition for resolution.

For further assistance, contact spoilme@spoiledrottenogt.com or (207) 641-8477.